“WHAT DO YOU MEAN IT’S NOT READY YET?!”

“Sir, again, I’m so sorry about that. It seems like…”

“I HAVE TO GET BACK TO A MEETING AND NOW I’M LATE!”

He had a right to be perturbed. He’d placed a large order for an office lunch online, but there was a glitch in the system that had us scrambling to get his food ready with short notice.

I got right in there with the staff, to make sure this man’s food got to him as soon as possible. But I wanted to do more than just that. I wanted to go above and beyond to make him feel happy.